Chatbot Overview
Understand the core components of your Blocktell chatbot and how they work together to create intelligent customer experiences.
What is a Blocktell Chatbot?
A Blocktell chatbot is an intelligent conversational interface that combines AI-powered natural language understanding with customizable workflows to provide automated customer support, sales assistance, and information delivery.
Unlike simple rule-based bots, Blocktell chatbots understand context, learn from your content, and can execute complex actions while maintaining natural, helpful conversations.
Core Components
AI Engine
Powered by advanced language models for natural conversation understanding and generation
Knowledge Base
Your content sources that train the AI, including websites, documents, and custom data
Intent System
Recognizes user intentions and triggers appropriate actions or responses
Action Workflows
Automated sequences that collect information, send data, and perform tasks
Chat Interface
Customizable widget that integrates seamlessly with your website
Analytics
Insights into conversations, user behavior, and performance metrics
How Your Chatbot Works
User Interaction
A visitor types a message or question in the chat widget on your website
Intent Analysis
The AI analyzes the message to understand what the user wants to accomplish
Knowledge Search
The system searches your knowledge base for relevant information to answer the query
Action Decision
Based on the intent, the chatbot decides whether to provide information or execute an action
Response Generation
A personalized, contextual response is generated and delivered to the user
What Your Chatbot Can Do
Conversational Features
Answer questions about your products, services, and company
Maintain context throughout multi-turn conversations
Handle multiple languages and regional variations
Understand typos and informal language
Business Functions
Collect leads and contact information through smart forms
Schedule appointments and send calendar invites
Transfer to human agents when needed
Integrate with your CRM, help desk, and other tools
Common Chatbot Applications
Customer Support
Handle common questions, troubleshooting, and ticket creation
Sales Assistant
Qualify leads, provide pricing, and schedule sales calls
Product Guide
Help users find products, compare features, and make decisions
FAQ Assistant
Instantly answer frequently asked questions 24/7
Booking Assistant
Handle appointment scheduling and calendar management
Information Hub
Provide instant access to company information and resources
Benefits for Your Business
Always Available
Never miss an inquiry with round-the-clock automated support
Cost Reduction
Average reduction in customer service workload
Instant Response
Immediate answers improve customer satisfaction
Ready to Build Your Chatbot?
Start with our step-by-step guide and have your intelligent assistant running in minutes.