AI Agent Overview
Understand how Blocktell's AI Agent works and how it can help automate customer interactions.
What is an AI Agent?
An AI Agent is your intelligent virtual assistant that can understand and respond to customer queries automatically. Built on advanced language models, it learns from your knowledge base and delivers accurate, context-aware responses.
Unlike traditional rule-based chatbots, AI Agents understand natural language, maintain conversation context, and can handle complex queries by searching through your entire knowledge base.
Key Features
Natural Language Understanding
Understands customer intent regardless of how they phrase their questions
Context-Aware Responses
Maintains conversation context and provides relevant follow-up responses
24/7 Availability
Always online to assist your customers, reducing response time to seconds
Self-Learning
Continuously improves through training corrections and user feedback
How It Works
Knowledge Base Training
Your AI Agent learns from your website content, documents, and custom data sources
Intent Recognition
Analyzes customer messages to understand their intent and required information
Context Retrieval
Searches through your knowledge base to find the most relevant information
Response Generation
Generates accurate, helpful responses based on your knowledge and conversation context
Common Use Cases
Customer Support
Answer FAQs, troubleshoot issues, and provide product information instantly
Sales Assistance
Qualify leads, provide pricing information, and schedule demos automatically
Onboarding
Guide new users through setup, features, and best practices